AUTOMATED SERVICE DESK
Our challenge with one of the biggest Brazilian Financial Institutions, was to integrate the flow of processes for opening calls that involve different tools.
We found in RPA the perfect solution, as much for ensuring the safety and compliance as for optimizing the costs, performing the integration in a simplified and extremely agile way. From a wide set of business rules, we created a robot that accesses a mainframe system and transcribes all related tickets to the telephony service, continually and automatically, to SpreadUp, our call management tool, where all process of resolution request begins.
RPA CAPABLE OF INTERPRETATION AND DECISION MAKING
With over 5.300 agencies spread all over Brazil, this big Financial Institution used to receive daily a large number of calls related to its unit’s intercom, that could occur for several reasons, such as energy, network or system. It was when we created a robot that captures the calls, interprets the data from different sources (email, database and monitoring systems), identifies the cause and directs the tickets to the right team, responsible for solving the problem in question, with an over 95% assertiveness rate.
THE LARGEST BRAZILIAN OIL, NATURAL GAS AND ENERGY COMPANY HAS SOME OF ITS APPLICATIONS SUPPORTED BY SPREAD’S AMS SERVICES
We support the largest brazilian Oil, natural Gas and Energy company in AMS (Application Management Services) contracts with new application development services, corrective and adaptive maintenance of the archive applications of the development platforms Oracle BPMS, Powercenter-ETL, Data Quality, SAP Data Services, SIGEM (Integrated Management Service Of Engineering Corporations) and BMC Remedy ARS (Action Request System) platform, with an in-house team.
WE SUPPORT THE SYSTEM’S ARCHITECTURE SUSTAINABILITY OF THE LARGEST BRAZIL’S TELECOM COMPANY
With an architecture team focused in defining, supporting and evolving every strategic decision referring to changes in the company’s most important platforms, we are responsible for evaluating every improvement suggestion, its feasibility and impact in the departaments.
SPREAD SUPPORTS THE SUSTAINABILITY OF EVERY LEGACY APPLICATION OF THE LARGEST BRAZIL’S TELECOM COMPANY
Since 2018, we have a dedicated multidisciplinary team responsible for the sustainability of every legacy application of this, which is the largest Brazil’s Telecom company, ensuring the functioning of the systems responsible for the service of millions of clients.
SPREAD SUPPORTS SOFTWARE QUALITY, ENVIRONMENT MANAGEMENT AND TESTS AUTOMATION IN BRAZIL’S LARGEST TELECOM COMPANY
We are the main test factory of Brazil’s largest Telecom company, accumulating over 700 thousand hours of work and owning over 4.000 tests and certified applications. We also support the robotization and automation of tests and processes lived by the company, building a proprietary framework, based on the main technologies.
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