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SERVICES

DIGITAL

Combination of technologies and methodologies to escalate businesses, increasing the quality and efficiency.

Automation of Business Tracks
Digital Service
Remote Design
Event Management Platform [Event Mesh]
Legisnote

AMS

Maintenance, sustainability and evolution of transactional systems and critical applications for business.

Agile Development
System Sustainability

QAS

Our best practices of testing for quality assuring.

Testing Services

ITSM

Services managed by IT and telecommunications to ensure the environment availability and business agility.

Field Service
Service Desk
Automated Service
PABX Installation and Support

SAP

Business accelerators for SAP, focused on the areas of Fiscal Management, Business Management and Business Intelligence.

Projects, Consulting and Business Accelerators

TALENT ON DEMAND

We connect the best professionals to your challenges and business strategy.

Specialists Allocation

COMMUNICATION & COLLABORATION

A complete set of communication and collaboration resources to optimize your investment.

Extension on Cloud
Email Corporate Platform

CASES

AUTOMATED SERVICE DESK

Our challenge with one of the biggest Brazilian Financial Institutions, was to integrate the flow of processes for opening calls that involve different tools.

We found in RPA the perfect solution, as much for ensuring the safety and compliance as for optimizing the costs, performing the integration in a simplified and extremely agile way. From a wide set of business rules, we created a robot that accesses a mainframe system and transcribes all related tickets to the telephony service, continually and automatically, to SpreadUp, our call management tool, where all process of resolution request begins.

RPA CAPABLE OF INTERPRETATION AND DECISION MAKING

With over 5.300 agencies spread all over Brazil, this big Financial Institution used to receive daily a large number of calls related to its unit’s intercom, that could occur for several reasons, such as energy, network or system. It was when we created a robot that captures the calls, interprets the data from different sources (email, database and monitoring systems), identifies the cause and directs the tickets to the right team, responsible for solving the problem in question, with an over 95% assertiveness rate.

THE LARGEST BRAZILIAN OIL, NATURAL GAS AND ENERGY COMPANY HAS SOME OF ITS APPLICATIONS SUPPORTED BY SPREAD’S AMS SERVICES

We support the largest brazilian Oil, natural Gas and Energy company in AMS (Application Management Services) contracts with new application development services, corrective and adaptive maintenance of the archive applications of the development platforms Oracle BPMS, Powercenter-ETL, Data Quality, SAP Data Services, SIGEM (Integrated Management Service Of Engineering Corporations) and BMC Remedy ARS (Action Request System) platform, with an in-house team.

WE SUPPORT THE SYSTEM’S ARCHITECTURE SUSTAINABILITY OF THE LARGEST BRAZIL’S TELECOM COMPANY

With an architecture team focused in defining, supporting and evolving every strategic decision referring to changes in the company’s most important platforms, we are responsible for evaluating every improvement suggestion, its feasibility and impact in the departaments.

SPREAD SUPPORTS THE SUSTAINABILITY OF EVERY LEGACY APPLICATION OF THE LARGEST BRAZIL’S TELECOM COMPANY

Since 2018, we have a dedicated multidisciplinary team responsible for the sustainability of every legacy application of this, which is the largest Brazil’s Telecom company, ensuring the functioning of the systems responsible for the service of millions of clients.

SPREAD SUPPORTS SOFTWARE QUALITY, ENVIRONMENT MANAGEMENT AND TESTS AUTOMATION IN BRAZIL’S LARGEST TELECOM COMPANY

We are the main test factory of Brazil’s largest Telecom company, accumulating over 700 thousand hours of work and owning over 4.000 tests and certified applications. We also support the robotization and automation of tests and processes lived by the company, building a proprietary framework, based on the main technologies.

CAREERS

People who love to transform

We are Spreaders, also known as Transformation Agents. We have collaboration in our essence, we love to share and we live connected. This is just an overview, how about being a part of this team?

BLOG

Como um RPA impacta no ITSM? Um resumo prático

Como um RPA impacta no ITSM? Um resumo prático

Quando pensamos em termos como machine learning, big data ou inteligência artificial aplicados no contexto do atendimento a clientes, não é difícil imaginar que parece coisa de ficção científica.  Outro termo muito presente em processos que não dependem de intervenção...

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Let’s get in touch

Cadastre o seu e-mail para receber os nossos conteúdos

CONTACT

Let’s reinvent your
business together?

    São Paulo

    Rua Verbo Divino, 1661 – Cj. 61, 6th floor – Chácara Santo Antônio
    ZIP Code: 04719-002 – São Paulo – SP
    Phone: +55 11 3874-6000

    Rio de Janeiro

    Rua da Uruguaiana 94 – 6th andar
    ZIP Code: 20050-091 – Rio de Janeiro – RJ
    Phone: +55 21 3621-0950

    Brasília

    SIG, Block 1 – Lots 985/1055 – Centro Empresarial Parque Brasília – Room 42 T
    ZIP Code: 70610-410 – Brasília – DF
    Phone: +55 61 3403-9600

    Belo Horizonte

    Rua Andaluzita 110 – 1st, 2nd & 3rd floors – Bairro Carmo
    ZIP Code: 30310-030 – Belo Horizonte – MG
    Phone: +55 31 3263-3554

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